The process for working with Obit Prose begins with your reviewing our packages and pricing (see homepage) and determining what services are needed. If none of our packages properly meet your needs, you have only to tell us what you do want and we will draw up a custom proposal with adjusted pricing. Once services have been settled on, we will email an invoice, which can then be paid through Venmo or PayPal (for credit cards add 3% fee). Full payment must be received in advance of our working on your project. It is important that we have only one family member (or friend) who will act as our liaison. Since we are not part of your family dynamic, it can be difficult for us to parse which opinions and/or information to use in putting together an obituary or eulogy when there are multiple sources. Your family liaison will need to complete our questionnaire, either through the form online or with our assistance by phone. Your liaison will also need to submit any photos that you wish to use and have edited. These can be submitted via email or by regular mail if they are not yet digitized. Once all materials are received, Obit Prose will begin working on your documents and photos. First drafts will be ready for review within 48 hours. After your liaison has made edits (which can be done by phone, if preferred), revisions will made and returned to you within 24 hours. We appreciate that it may take several rounds to get your text just right, and this is not a problem. If a tighter schedule is needed, please let us know up front so we can prioritize your work. Typically it is not an issue to accommodate a tight deadline. Contact us at: chris@obitprose.com or (415) 715-4396

Support documents and photos may be submitted via email to chris@obitprose.com. Please use these formats: • Jpg/jpeg, png, tiff or giff for photos & scanned historical documents • Standard text formats such as pdf, doc/docx, odt or txt for written documents • Screen shots may be sent, if needed, though image quality may be inferior If you are using old photos and have no access to a high resolution scanner, photos may be sent to Obit Prose at: Obit Prose c/o Chris Andrews 2471 Solano Ave., #103 Napa, CA 94558 Contact phone: (415) 715-4396 There is no fee for our scanning service, but a flat-rate $5 fee will be charged for repackaging and postage needed in returning client photos.

Between completing the obituary worksheet, creating first drafts, reviewing and editing the obituary and then doing the rewrite, the process typically takes 3-4 days. The work can be done more quickly (or at a more leisurely pace) if needed. To determine availability, contact us at: chris@obitprose.com or (415) 715-4396

Death announcements should be prioritized in this order: • Immediate family and closest friends contacted by phone as soon as possible • Bosses, closest work colleagues and current clients contacted by phone • More distant family and friends provided a death announcement via email or regular mail • Business/work colleagues provided a death announcement via email or regular mail • Obituary submitted to newspapers, online memorial services and funeral home • Social media posts